The Daily Spoon: Tuesday Wrapup & The Comcast Epic Fail!

Here be the Tuesday Wrapup, stay tuned afterward as I share with you all my tale of epic fail on behalf of Comcast.

Ask Spooner: So what About the Rest of Azeroth? Old Content getting anything New in Wrath?

World of Warcraft Comics: Cru the Dwarf is Back Online

Ask Spooner: Gold and the Economy going into Wrath of the Lich King

Spooncraft’s Blizzcon 2008 Giveaway WINNER!

Honor Tokens and Points will Reset when Wrath of the Lich King goes Live

So with that taken care of, here’s a story for you all. This is still my own personal blog to a degree so i feel it’s appropriate to share a funny tale with you.

Previous readers know I went through some internet funk a while ago because of the storms and such messing up the lines. Me and Feilynn decided that since our livelihood comes from the internet, we need to have a more stable and strong internet service. Here comes Comcast. We had great experiences living in ND with cable internet, and Comcast being the provider down here in Florida, we signed up.

This morning was the date of the appointment where the cable guy would come out to the house and install whatever was needed and get us up and running. Mid-day he shows up with nothing but a ladder and some wire cutting tools. 1st red light.

The guy looks all over our house, can’t find the tap (he also cannot speak english and me being latino, it wasn’t as big an issue but still somewhat frustrating since my spanish is really terrible). The tap becomes something like a legendary drop that is only heard of in game files or myth. A good 45 mintues of wandering the sweltering heat goes by.

WE FIND THE TAP!

It’s 200ft away from the house, in the middle of the air about 7ft away from the actual post, surrounded by debris from the storms, really bad overgrown areas even my dog won’t go into, and a fence splitting my neighbors and myself 3 ways. We trek through the 50 billion degree Miami heat and humidity towards the post. We fend off the freaking HIVE of paper wasps that have decided to set up a freaking citadel of evil right near the post. He tells me “it’s impossible I can’t connect you” I disagree, he goes to get a closer look and I shit you not, screams like a small child when a snake slithers off the fence and towards the floor. I cannot be making this up. I am about to mess myself laughing, but somehow I contain it.

We walk a bit towards the house again where it’s snake and wasp free, and then jump the fence into my neighbor’s yard. 2nd red light.

He looks up at the tap and says again “it’s impossible I can’t get my ladder up there so I can’t do it.” here’s the good part, “call Comcast and tell them you want to cancel the service so my dispatch can cancel the job.” 3rd red light, official WTF!?

I go back inside, tell Feilynn, she proceeds to seethe and fume in a glorious fit of frustrated rage. We call Comcast they are LIVID with this guy. They call HIS supervisor and tear him a new asshole, which fuels his anger when he calls the cable guy wondering why in the hell did he just tell the customer (me) to cancel service? We are then promised over the phone by Comcast that they will be sending another crew properly equiped to come over and do whatever it takes to get the service installed safely and properly. The guy tells me his supervisor will call him back in 5 minutes and walks to his car; I walk inside to try and get more work done on Spooncraft and to cool off.

Comcast calls and says the crew will be there within the day. They call back and say they’re 45 minutes away not to worry.

I almost jump out of my chair when I see the cable guy drenched in sweat asking for water through the window of my bedroom, holding a cable in his hand and then saying “where do you want it hooked up?” I remind him about how impossible it must have been to do such a thing, connect the cable, from everything I was educated on by his majesty that’s a feat rivaled only by the Sistine Chapel! I also tell him that he must be confused, there’s another crew coming to assess the situation and we’ll go from there. He calls his dispatch on the phone when I’m not around (I found this out later) and cancels the 2nd crew, tells them he did the job everything is fine.

To cut through what would be a paragraph of nonstop curses and extremely vivid, graphic, and vile language; there is a hole now drilled through my wall that was done with my own tools, there is a cable dangling across my chainlink fence for a good 200ft that then tapers off and is stapled across my roof to my window. It winds through some tree branches that I’m sure won’t totally render my shit useless when the wind blows, oh and both me and Feilynn can’t be connected at the same time or it doesn’t work.

No less than 8 TIMES we called Comcast.

Tomorrow they are sending a supervisor and his crew with two of the trucks and a cherry picker to make sure the job is done right this time. No charge. I have the lady’s name and the local number for their dispatch in Ft. Lauderdale (45 minutes away from my home).

So help me god if tomorrow ends up being another today, Spooner is going to have to choke a bitch.

Moral of the story is: Don’t EVER let an independant contractor do SHIT in your home when you’re trying to work and make sure your 1yr old doesn’t decapitate herself.