Spooncraft

It’s been a while since I did an Ask Spoon, then again it’s been a while since I got a serious question. Usually it’s just some prick asking something pervy or randomly typing as many curse words and talking like a lube chugging thug until he runs out of room on the contact form. Either way, here’s a gem with pictures oooh!

Dear Spoon, That bullshit bug happened in Karazhan and I got teleported to the Curator room. I was unable to loot my badges from the chest after we killed the Chess event. Raid leader told me to open a ticket but I was the only one who didn’t get the badges so the GM (after an hour) said he might not be able to help. What do I do?

I answered his question earlier and got a happy ending. Simply put when a GM tells you no, you say thank you and ask that the ticket be escalated. I have worked A LOT of customer service jobs before. Mainly tech support and junk but it’s all the same thing. Imagine a bunch of GMs sitting at a row of desks. At the head of the row is a Senior GM. He is their supervisor. He actually has the buttons enabled on his version of the GM UI to do anything helpful.

So if your ticket is escalated, that doesn’t mean you’re going to have to strap on your boxing gloves and pray for a lucky shot, it means that you’re now in a different waiting line to get to the Senior GM. These are the guys that give clearance for other GMs to restore gear, rollback things, bring back deleted characters, and so forth. When a regular GM screws up people usually get Season 4 Arena gear.

Here is the followup.

I got my ticket escalated and the Senior GM got my badges in the mail that same night. I was floored.